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Terms & Conditions, Returns & Delivery Information

Terms & Conditions

Please read these terms and conditions carefully before buying anything from our Website.

These terms and conditions form a legally binding contract between Kitty & Dulcie and you the buyer. Your acceptance of the terms and conditions is given when you purchase from us.

We reserve the right to change the terms and conditions at any time. Any such change will be effective immediately.

We try to make sure that all our information, including descriptions and prices, are accurate at all times. If mistakes happen we will try to resolve all information errors on the Website as soon as possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

When buying on-line please acknowledge that:

If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Returns & Exchanges

If you are not entirely satisfied with the Goods then please return the item(s) in their original condition and packaging within 10 days of receipt. Upon receipt, we will issue a full refund (excluding postage) or exchange the item for a different size. Postage must be paid on any exchanges. Items that are returned to us after 10 days or fall outside our return policy will not be refunded.

Delivery charges are non-refundable.

Sale Items must be returned within 7 days of purchase. Details as above.

Return of goods must be by Royal Mail Special Delivery or similar service if sending from EU country, please obtain proof of postage.

Refunds will not be given if goods appear to have any scent, mark or damage. Items that have been worn or are damaged and are not fit for resale are not eligible for refund or exchange.

We check every item for quality before we send out.

In the unlikely event of a fault, this must be reported within 10 days of receipt.

WE ARE UNABLE TO ACCEPT RETURNS FROM NON EUROPEAN UNION COUNTRIES

Delivery

We send all UK parcels by Royal Mail Special Delivery or Parcelforce. Your Goods will be packaged and sent in a secure mailing bag. If you are not in when Royal Mail arrive, they will leave a card and you can call to arrange redelivery or pick up from your sorting office. Goods not collected after 7 days will return to Kitty and Dulcie and postage will be charged if we have to re-send.